Tuesday, December 3, 2019

CCX Historical Datastore Replicate status shows UNKNOWN

I have changed UCCX IP Address to new IP, later when I tried to generate CCX reports I couldn't get any data in the report.  We have redundant UCCX nodes and the secondary node was not shown in HR Datastore. Following are the steps I followed to fix the issue


1
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Go to 'Cisco Unified CCX Serviceability' -> Tools -> Datastore Control Center -> Replication Servers -> Related Links -> Click Go  -> from Data Datastore select "Cisco Unified CCX Historical Datastore"

I didn't see my secondary node and Replicate Status was showing as ' UNKNOWN'


2-  Click on Synchronize Data -> Now the data will be start sync, you could check the progress -> move your cursor towards Info and click on specs Icon


Once the data sync Job status would be shown as 'Completed'

If this didn't fix the issue, check utils uccx dbreplication status from CCX CLI and perform utils uccx dbreplication reset



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