RTMT Alert:
RTR : User with
userID:aaa failed to be synced to CUIC. Please run sync CLI command to fix
the issue.
AppID : Cisco Unified CCX Cluster View Daemon ClusterID
:
NodeID : uccx01
TimeStamp : Sat
Oct 06 01:00:03 PDT 2018.
The alarm is generated on Sat Oct 06 01:00:03 PDT 2018.
run sql select * from cuic_data:cuicuser ->This command is to see all the users that should have access on CUIC
I followed steps mentioned in the below Cisco forum and was able to delete the ID from CUIC.
https://community.cisco.com/t5/contact-center/uccx-10-5-shows-ccxtocuiccvdsyncfailed/td-p/2561092
https://community.cisco.com/t5/cisco-bug-discussions/cscup31962-commands-showing-on-the-bug-workaround-are-wrong/td-p/2499841
#UCCX Version :11.5
-------------------------------------------------------------------------------------------------------------------
I was getting below error when I removed one of the Admin CUIC user:
RTR : Failed to grant permission to the
collection: XXXXX for the userGroup:AllUsers.ReportingUsers in
CUIC.Please run sync CLI c AppID : Cisco Unified CCX Cluster View Daemon
ClusterID :
To fix this login UCCX CLI and Enter, you would get groupfullname
run sql select * from cuic_data:cuicgroup
Then enter following, make sure group name and defaultgroupid are matching here
·
run sql update cuic_data:cuicgroup set groupfullname='AllUsers.ReportingUsers' where id='D7D7E1A610000132363635BD3F57F543'
· run sql update cuic_data:cuicgroup set groupfullname='AllUsers.Agents' where id='5B526E081000013F000000BF0A4E5EB6'
· run sql update cuic_data:cuicgroup set groupfullname='AllUsers.Supervisors' where id='5B53E1651000013F000000C40A4E5EB6'
· utils service restart Cisco Unified Intelligence Center Reporting Service
· utils service restart Cisco Unified Intelligence Center Serviceability Service
