Communications Manager Recovery and Database verification

We had some issue with CM server and we were getting file system related errors, did communications Manager Recovery - steps are given below

1- Download the correct recovery ISO according to CUCM version then burn the .ISO image to a CD and create a bootable recovery disk. If its a Virtual machine Copy the ISO to VM data store. and make following changes

 

default settings

 

Click on  CD/DVD drive and select Datastore ISO file , then browse the file->Press Ok

2- Boot the server from the recovery disk, once the system boot from recovery media  it shows recovery options

3-Press the ’ f ‘ to start the file system check and then press Enter key to continue.

4-Finally, choose option Q to exit the recovery disk program.Remove the recovery disk and reboot the server. The system should boot normally.


  Database verification  

Checks following services are running (started) on the servers; execute “utils service list” command to verify services.

-          Cisco Database Layer Monitor

-          A Cisco DB

-          A Cisco DB Replicator

-          Cluster Manager

Check the network, hostname, related things on each server:

-          utils network connectivity

-          utils ntp status

-          show network cluster

-          show tech network hosts 

-          utils diagnose module validate_network

If the Database replication status is not ‘Good’ perform following:

-          utils dbreplication stop  (first on SUBS then on PUB)

-          utils dbreplication reset all (on PUB – it may take a couple of hours depends on the db size)

-          utils dbreplication runtimestate (verify the status).

 

 

 

QSIG PRI Configuration

Here are the configuration commands for QSIG configuration

interface Serial0/0/0:15
 no ip address
 encapsulation hdlc
 isdn switch-type primary-qsig
 isdn incoming-voice modem 64
 no cdp enable

Dial by extn / name on CUC

Dial by extension Configuration


1- Create a Call Handler and go to EDIT-> Caller Input->choose input Key-> select Conversation = Caller

System Transfer ->Save

                   










When you access the call handler and press 1 system would prompt for extension, once you enter extension CUC will forward call to that extension

 Dial by Name



1- Call Management -> Directory Handler -> System Directory Handler ->un tick Voice Enabled ->Save

2- Select the Call Handler and go to EDIT-> Caller Input ->choose input Key-> select Directory Handler = System Directory Handler

Manage call handler greetings from phone

Using this feature operator could manage and record new prompt from IP phone

1- Configure a Call Handler and assign extension

2- Edit->Greeting->Select Conversation =Greeting Administrator

3- Select the Call Handler which you want access and go to Edit-> Call Handler Owner->add the call handler owner
Procedure to access the Call Handler
4- Dial Call the handler extension and enter call handler owner ID and PIN , then enter Call Handler extension

You could access following -

To change the standard greeting Press 2.

To change the alternate greeting Press 6.

To change the busy greeting Press 3.

To change the closed greeting Press 4.

To change the internal greeting Press 5.

To change the holiday greeting Press 7.


http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/administration/guide/8xcucsag150.pdf