Thursday, April 4, 2013

Voice mail MWI issue

Users Extensions configured as E.164 numbering plan and users were not getting MWI when they receive new voice mail.




Multiple Tenant MWI Modes - This Should be true on CUCM service parameter to support E.164

Checked logs and found following and found 80004005 - this means Access Denied



03:22:33.786
17735,,,-1,-1,Failed to set message waiting lamp for Kellie Shai, ext 1905287854, switch USCTL-Cluster. TECHNICAL DETAILS: SetMWI failed with [0x80004005; E_FAIL].



03:38:22.673
27442,,,-1,-1,Failed to set message waiting lamp for Kellie Shai, ext 7854, switch USCTL-Cluster. TECHNICAL DETAILS: SetMWI failed with [0x80004005; E_FAIL].



03:38:05.896
4221,,,Arbiter,-1,GetMWIType phoneSystem=?:f2cb3708-f476-47d1-ac33-6b5a1b19bf9e no MWI support found. Default to mwiType=0=Port

03:38:22.672
4001,,,-1,-1,Failed to set message waiting lamp for Kellie Shai, ext 9011905287854, switch USCTL-Cluster. TECHNICAL DETAILS: SetMWI failed with [0x80004005; E_FAIL]

Checked Partition and CSS and found MWI ON/OFF CSS not  added on translation pattern partition (Translation pattern - for E.164 to 4 digit number)

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