Users Extensions configured as E.164 numbering plan and users were not getting MWI when they receive new voice mail.
Multiple Tenant MWI Modes - This Should be true on CUCM service parameter to support E.164
Checked logs and found following and found 80004005 - this means Access Denied
03:22:33.786
17735,,,-1,-1,Failed to set message waiting lamp for Kellie Shai, ext 1905287854, switch USCTL-Cluster. TECHNICAL DETAILS: SetMWI failed with [0x80004005; E_FAIL].
03:38:22.673
27442,,,-1,-1,Failed to set message waiting lamp for Kellie Shai, ext 7854, switch USCTL-Cluster. TECHNICAL DETAILS: SetMWI failed with [0x80004005; E_FAIL].
03:38:05.896
4221,,,Arbiter,-1,GetMWIType phoneSystem=?:f2cb3708-f476-47d1-ac33-6b5a1b19bf9e no MWI support found. Default to mwiType=0=Port
03:38:22.672
4001,,,-1,-1,Failed to set message waiting lamp for Kellie Shai, ext 9011905287854, switch USCTL-Cluster. TECHNICAL DETAILS: SetMWI failed with [0x80004005; E_FAIL]
Checked Partition and CSS and found MWI ON/OFF CSS not added on translation pattern partition (Translation pattern - for E.164 to 4 digit number)
Thursday, April 4, 2013
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