Dial by extn / name on CUC

Dial by extension Configuration


1- Create a Call Handler and go to EDIT-> Caller Input->choose input Key-> select Conversation = Caller

System Transfer ->Save

                   










When you access the call handler and press 1 system would prompt for extension, once you enter extension CUC will forward call to that extension

 Dial by Name



1- Call Management -> Directory Handler -> System Directory Handler ->un tick Voice Enabled ->Save

2- Select the Call Handler and go to EDIT-> Caller Input ->choose input Key-> select Directory Handler = System Directory Handler

Manage call handler greetings from phone

Using this feature operator could manage and record new prompt from IP phone

1- Configure a Call Handler and assign extension

2- Edit->Greeting->Select Conversation =Greeting Administrator

3- Select the Call Handler which you want access and go to Edit-> Call Handler Owner->add the call handler owner
Procedure to access the Call Handler
4- Dial Call the handler extension and enter call handler owner ID and PIN , then enter Call Handler extension

You could access following -

To change the standard greeting Press 2.

To change the alternate greeting Press 6.

To change the busy greeting Press 3.

To change the closed greeting Press 4.

To change the internal greeting Press 5.

To change the holiday greeting Press 7.


http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/administration/guide/8xcucsag150.pdf