Identify the last User login in CUCM

Login CUCM SSH

Enter file list activelog tomcat/logs/*

you will find localhost_access_log.txt text files , copy one of the file name

Enter file view  activelog tomcat/logs/localhost_access_log.txt

you could see the IP and user ID of users who logged in CUCM.

RTMT-ALERT CCXToCUICCVDSyncFailed

I was getting this alert every day. This was because, "aaa" ID was not there in UCCX DB, however same ID present in CUIC reporting. I tried to delete it from CUIC but unable to delete it and I was getting cannot delete error.

RTMT Alert:

 RTR : User with userID:aaa failed to be synced to CUIC. Please run sync CLI command to fix the issue.

AppID : Cisco Unified CCX Cluster View Daemon ClusterID : 

NodeID : uccx01

 TimeStamp : Sat Oct 06 01:00:03 PDT 2018.

The alarm is generated on Sat Oct 06 01:00:03 PDT 2018.

run sql select * from cuic_data:cuicuser    ->This command is to see all the users that should have access on CUIC

I followed steps mentioned in the below Cisco forum and was able to delete the ID from CUIC.

https://community.cisco.com/t5/contact-center/uccx-10-5-shows-ccxtocuiccvdsyncfailed/td-p/2561092

https://community.cisco.com/t5/cisco-bug-discussions/cscup31962-commands-showing-on-the-bug-workaround-are-wrong/td-p/2499841

#UCCX Version :11.5

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I was getting below error when I removed one of the Admin CUIC user:

RTR : Failed to grant permission to the collection: XXXXX for the userGroup:AllUsers.ReportingUsers in CUIC.Please run sync CLI c AppID : Cisco Unified CCX Cluster View Daemon ClusterID :  

To fix this login UCCX CLI and Enter, you would get groupfullname

run sql select * from cuic_data:cuicgroup

Then enter following, make sure group name and defaultgroupid are matching here

·       

run sql update cuic_data:cuicgroup set groupfullname='AllUsers.ReportingUsers' where id='D7D7E1A610000132363635BD3F57F543'

·       run sql update cuic_data:cuicgroup set groupfullname='AllUsers.Agents' where id='5B526E081000013F000000BF0A4E5EB6'

·       run sql update cuic_data:cuicgroup set groupfullname='AllUsers.Supervisors' where id='5B53E1651000013F000000C40A4E5EB6'

 

·       utils service restart Cisco Unified Intelligence Center Reporting Service

·       utils service restart Cisco Unified Intelligence Center Serviceability Service

Genesys Workspace Desktop Edition

Recently I got opportunity to work on Genesys contact centre solution with Chat,email and voice interactions.

In Cisco contact centre solution finesse is the Agent interface and voice path will be through your Cisco phone. Genesys Workspace Desktop Edition (WDE) is the agent interface and SIP endpoint will be running in the backed and that will take care of voice path.I have attached few snaps of WDE

Finesse Certificate error

You may have noticed finesse certificate error when you access finesse from IE. Here is some tips to fix it on local machine. some time you get below error due to the certificate 

1-       Enter your finesse URL in IE and choose IE options and then add it Security – Trusted Sites

2-      Under Privacy Tab in IE option

Disable following highlighted in yellow

3-      Enter  your finesse URL in IE address bar and press Certificate error and then choose install certificate

 Choose local machine from the wizard

Install the certificate in Trusted Root certification authorities

Media Recourse Configuration

Configuration:

!

voice-card 0

dspfarm

dsp services dspfarm

!

!

sccp local gi0/0

sccp ccm < ccm ip > identifier 2 version  7.0

sccp ccm identifier 1 version  7.0

sccp

!

sccp ccm group 1

bind interface gi0/0

associate ccm 1 priority 1

associate ccm 2 priority 2

associate profile 1 register CONF_VG2  - > Profiel name confi on cucm 

!

!

Dspfarm profile 1 conference

codec g711ulaw

codec g711alaw

codec g729ar8

codec g729abr8

codec g729r8

codec g729br8

maximum sessions < >

no shut

associate application SCCP

Migration and upgrade scenarios 9.1

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/elmuserguide/9_1_1/license_migration/CUCM_BK_CBF8B56A_00_cucm-license-upgrade-guide_chapter_010.html

E.164 NANP and Normalization

When you configure E.164 numbering plan you need to make sure that translation pattern is configured properly for end to end communication.

Phone extension need to be configured in following format

\+.! translation pattern is basically for outbound calling (PSTN)

 00 is the international prefix and 000 will be matched with routed pattern then 0 will be stripped from  route patten.

89XX is the 4 digit users extension and and this  translation pattern basically for internal dialing.

 When a user dial 8901 Extension it match with 89XX pattern and that will be translated to +4532568901 and then CUCM route the call the to 8901 extension.

- When we need to route a CUC call to extension , Normalization partition should be added in voice mail port CSS.

-Similarly  Normalization partition should be added in gateway CSS.