Unable to load CUE ISM module

I had some issue with CUE after reload of CME router and when I enter service-module ISM 0/0 status I got following



Service Module is Cisco ISM0/0

Service Module supports session via TTY line 131

Service Module is waiting for registration message

Service Module heartbeat-reset is enabled

Service Module is in fail open

Service Module status is not available

No install/uninstall in progress



Localstore Info

=====================

Please reset module to retrieve

localstore information if needed



Executed “service-module ISM 0/0 reset” then CUE ISM module came up

  CUCME#service-module ISM 0/0 status

Service Module is Cisco ISM0/0

Service Module supports session via TTY line 131

Service Module is in Steady state

Service Module heartbeat-reset is enabled

Getting status from the Service Module, please wait..

Cisco Unity Express 8.6.1

CUE Running on ISM



Module resource information:

CPU Frequency: 1064 MHz

Memory Size: 501 MB

Disk 0 Size: 4110 MB



No install/uninstall in progress



No localstore

CUCM - Firmware upgrade from local tftp

1- Configure a TFTP application on system. You could use




-SolarWindsTFTPServer

-Cisco TFTP server



2- Download firmware files from cisco.com and extract it to TFTP folder



3- Download SEP000xxxxxxxx.cnf configuration file from and edit the firmware file name to new firmware name



4- Change TFTP IP on phone or change it on DHCP server



5- Reset your phone, now it would contact TFTP and it would download new firmware files

PLAR (Auto Dial) Configuration on Call Manager

Steps are given in following page

http://pandaeatsbamboo.blogspot.be/2008/03/configuring-plar-on-cucm.html

If we want ring multile phone when PLAR phone on off-hook , configure a Line Group add all members and create a Hunt Pilot with Transaltion patten Called Party Transform Mask

Email Integration with CCX

Configure email servcer on CCX
Subsystem->eMail Configuration

Mail Server -

eMail Address(From Email) -
Note: If you are configuring with SMTP DNS name make sure its resolve.

MOH configuration on CME

“ip pim dense-mode” on loopback or Gig interface is mandatory.
interface Loopback0
ip address 10.1.1.2 255.255.255.0
ip pim dense-mode
!

interface GigabitEthernet0/0

description ########## connected to Core Switch 1 #########
ip address 161.91.228.11 255.255.254.0
ip pim dense-mode
duplex auto
peed auto
h323-gateway voip bind srcaddr 161.91.228.11
!

moh "music_on_hold.wav"
multicast moh 239.1.1.10 port 16384 route 161.91.228.11 10.1.1.2



Ref -

http://ieoc.com/forums/t/13074.aspx

http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/feature/guide/MoH.pdf

CUEAC -SQL

Reference -CUEAC


http://arcsolutions.com/north_america/solutions/products/cueac.aspx



admin:run sql select count(*) from enduser where telephonenumber = ''



--->To see total count of null extn





run sql select first 1 * from enduser where pkid > ‘


IF telephoneNumber of the next user is NULL use this query:



run sql select first 1 * from enduser where pkid > '05dee781-dd86-49f5-a2c4-4b2f59f3867a' and telephonenumber != ''



Once we find the bad user –



run sql update enduser set telephonenumber = '’ where pkid = ‘BAD USER PKID’





EAC Troubleshooting.



Login to the database using sa account.



System Databases -> ATTCFG



Then execute the below comman.



select * from dbo.Contact_Header order by Source_Unique_ID



--> To see the total LDAP users on EAC





And if you stuck with any time scroll down and select the last source unique id and copy it and execute the below command.





:run sql select first 1 * from enduser where pkid > '51ad91da-8860-4969-a56e-f04d1c77c971'





And then find it out where its getting stuck. (for ex:- if its stucking at the telephone number then run the below command to edit the telephone number.



run sql update enduser set telephonenumber = '+886-2-2176-9552' where pkid = '"

Hardware Conf/Trans configuration

sccp local

sccp ccm (CUCM IP) identifier 2 version 7.0

sccp ccm (CUCM IP) identifier 1 version 7.0

sccp ip precedence 3

sccp

!

sccp ccm group 1

associate ccm 2 priority 1

associate ccm 1 priority 2

associate profile 2 register TRAN

associate profile 1 register ConfBridge

!

dspfarm profile 2 transcode

codec g729r8

codec g729br8

codec g711ulaw

codec g711alaw

codec g729ar8

codec g729abr8

maximum sessions

associate application SCCP



#Once configured give no shut to activate the profile



dspfarm profile 1 conference

codec g711ulaw

codec g711alaw

codec g729ar8

codec g729abr8

codec g729r8

codec g729br8

maximum sessions

conference-join custom-cptone Conf

associate application SCCP



#Once configured give no shut to activate the profile



config t

no sccp

sccp